Refund policy

1. No payment is needed when you place the order. Once the shop confirms availability, it will send you a payment notice by WhatsApp (or email) with the final amount and the deadline.
2. Please pay by the deadline stated in the notice (usually 24 hours after the shop sends the payment notice). If payment is not received by the deadline, the shop will check and then cancel the order.
3. If nothing in your order is available, the shop will cancel the order. You do not need to pay.
4. If some items are unavailable, the shop will remove them from your order, tell you the new amount, then send the payment notice. If you no longer want the order, you can ask the shop to cancel it.
5. To cancel before paying, just tell the shop on WhatsApp. You do not need to pay.
6. To cancel or change an order after paying, contact the shop before it starts preparing your order: you can get a full refund or change the order. Once preparation has started, the order cannot be cancelled.
7. If the shop cannot supply an item after you have paid, the amount for that item is refunded in full.
8. If you pay too much or pay twice, the shop will contact you and refund the extra amount, usually by Touch 'n Go. If you do not use Touch 'n Go, the shop will agree another refund method with you. Refunds go only to the person who paid.
9. Problems after collection: within 24 hours of collecting, send the shop a description and photos on WhatsApp. The shop will review the photos and reply with how it will handle the issue.